Key Offer

Privacy Policy.

Last updated: [DATE]

1. Who we are

Key Offer is a trading name of CI Services Ltd, company number [COMPANY NO.], registered office [ADDRESS]. We are a property trading, development and investment business buying directly from owners across London and the M25. We are registered with the Information Commissioner's Office under registration number [ICO NO.].

This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

When you submit an enquiry or contact us, we may collect:

  • Your name, email address and phone number;
  • Details about the property, including address, type, occupancy and condition;
  • Your reason for selling and preferred timescale;
  • Information about your role (owner, executor, agent, solicitor or other representative);
  • Marketing attribution data such as the campaign and advert that brought you to us.

3. How we use your information

We use your information to:

  • Assess your property and respond to your enquiry;
  • Contact you about your property and any potential purchase;
  • Track which marketing campaigns produce enquiries, so we can improve them;
  • Meet our legal and regulatory obligations.

4. Lawful basis

We process your personal data on the basis of your consent (given when you submit an enquiry) and our legitimate interests in assessing property and responding to enquiries.

5. Sharing your information

We keep your enquiry confidential. We do not sell your data. We may share information with our professional advisers (such as solicitors and surveyors) where necessary to progress an enquiry, and with our marketing and CRM providers for the purposes described above.

6. How long we keep your data

We retain enquiry data for as long as is necessary to assess and respond to your enquiry and for a reasonable period afterwards, in line with our record-keeping obligations.

7. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, delete or restrict the use of your personal data, the right to data portability, and the right to withdraw consent at any time. You also have the right to object to processing and the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have handled your data improperly.

To exercise any of these rights, contact us at offers@keyoffer.co.uk or by post at [ADDRESS].

8. Cookies

We use cookies and similar technologies to understand how visitors use our site and to attribute enquiries to marketing campaigns. See our Cookie Policy for details.

9. Contact

For any privacy enquiry, contact us at offers@keyoffer.co.uk or by post at [ADDRESS].

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