Key Offer

Complaints Procedure.

Key Offer is committed to providing a professional service. If you have a complaint, we want to hear about it and we will deal with it promptly and fairly.

How to complain

Please contact us in writing at [ADDRESS] or by email at [COMPLAINTS EMAIL], setting out the nature of your complaint and how you would like it resolved.

What happens next

  • We will acknowledge your complaint within [X] working days.
  • We will investigate and respond in full within [X] working days.
  • If we cannot resolve it in that time, we will tell you why and give you a new date.

If you remain dissatisfied

If you are not satisfied with our response, you may be entitled to refer the matter to [REDRESOLUTION SCHEME — REMOVE IF NONE]. Key Offer is a trading name of CI Services Ltd, company number [COMPANY NO.].

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